PROJECT FOR THE CITIZEN ATTENTION OFFICE IN GIRONA:
Doing an attention model based on the suppression of barriers between worker and citizen.
Rethinking how to serve the citizen in all the fields: circulations, attention surfaces, computers, waiting areas...
Qualifying the working place and at the same time offering a citizen-friendly space.
Facing the diversification of offices in the Generalitat de Catalunya (Catalan government), the model creates a strong unique image for all the offices.
This offices will have to seek for the citizen contact, calling it to participate in the interior and making its activity visible from the exterior always that it's possible.
It should also be a comfortable space, not impositive that the citizen can understand and appropriate of it easily.
Finally it should also avoid the classical separation in the offices between administration and citizen, proposing a common space where administration and citizen are part of a whole.
To solve all this requirements the offices are formalize in 3 conceptual axis:
-Unitary space: space will always be perceived in all his extension eliminating as maximum possible the barriers between citizen and administration (no glass or similar between them) and the jobs will be done in common surfaces (tables and counters)
-Understandable space: use categories (arrival, attention, internal work) related to different furniture (counters, special tables, standard tables) following strict shaping rules work in two different directions: distinguish uses and give a unitary image.
-Citizen seeking space: the offices take maximum profit of the street contact, putting the citizen in the windows. Besides, the elements will be placed with clarity to transmit the adequate image of the administration.
We found a space where we couldn't touch walls, ceiling or floor, a uniform space cold in its formalization but with good spaces and great connection to the exterior.
Giving that and following the model we worked with 3 elements: counters in the entrance area, shaped tables for the working areas and the support of closets to create more comfortable spaces.
To give qualify the space we used vegetation and illumination. Vegetation is attached to closets (comes from up) in the working areas and to furniture in the waiting areas: with that we incorporated color and life in this cold space. Illumination helped us to create other light color spaces and "lowered" the ceiling in the attention areas to give a more intimate ambient.
Color code: The building has a very strict color code (white ceiling and floor, black or white walls) that we wanted to respect yet to bring it to the next step. The furniture goes from a strict white to grey, helping us to recognize the functions with it. Standard furniture (Aero bench and Castore light) where chosen for their abstract and clean lines. All materials are slightly shiny and very abstract to fit the building.
Construction system: all the furniture is lack MDF, constructed in workshop then mounted on site.
More information about this project and previous versions under the OAC tag
More information about us at
The office sits in the corner of an existing building.
Office relates with high windows to the street.
Entrance is trhough a double space.
Counters make entrance-reception area and create circulations.
Counters, tables and closets create the spaces without touching the building.
Aero benches create waiting areas. Castore lights define each attention point.
Secondary attention is the corner space.
Closets qualify space in attention areas.
Waiting areas are allways related to vegetation and information points.
There is a kids space situated in the corner.
Attention in counters.
Attention in tables. Information is allways displayed for the citizen in a monitor facing its side.
Each worker has a defined space.
Waiting area in contact with the street. Vegetation is inside and outside.
Telematic attention points are situated in the office.
Closets are allways related to vegetation: one front for vegetation and the other for the doors.
The triple space of the stairs is colonized with a 5 bigger Castore lights in several levels.
The furniture extends to define spaces and create extra storing space.
Special furniture for institutional information.
The name of each worker is allways visible
Office for Citizen Attention.
All fotos from Santiago Garcés
More information about this project and previous versions under the OAC tag http://raichdelrio.blogspot.com/search/label/oac%20girona
More information about us at http://www.raichdelrio.com/